Support

What is Tulimea?

Tulimea is an app for private messages, files and calls. Everything you send is sealed on your device and opened only on the devices of the people you send it to. The servers in between pass it along but can't read it. Its encryption also includes protection designed to hold up against future quantum computers.

What's the difference between a Work account and a Personal account?

A Work account is set up by an organization, such as a company or a government agency, for its own people. It runs on servers that organization controls, and the organization manages it: who can join, the security rules, and what happens when someone leaves.

A Personal account is for everyone else: family, friends, everyday life. You set it up yourself with your email address.

You can have both in the one app. They stay separate: different contacts, different conversations, and your organization has nothing to do with your Personal account.

I lost my phone. What should I do?

Your messages are sealed on the phone and protected by its lock, so whoever finds it can't simply read them.

• Work account: on another of your devices, open Account and choose Report a lost device, or call your organization's IT or security team. They decide what happens next, such as cutting the lost phone off.
• Personal account: if you've linked another device, open Account on it and remove the lost phone from your list of devices. On a new phone, set Tulimea up again with the same email address; the new phone takes over your account.

Because only your devices can open your messages, we can't recover old conversations for you. That is the price of real privacy, and it's the same for everyone, including us.

How do I delete my account?

Personal account: in the app, open your account settings and choose to delete your account. You'll confirm with a fresh code sent to your email. We then erase what our servers hold for your account. Your messages stay on the devices of the people you sent them to.

Work account: your organization owns it. You can ask to close it from the app, and your organization's administrators do the rest.

The privacy policy has the details.

How do I report a security problem?

Thank you for looking out for people's privacy. See Security contact below.